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MET ART GENERAL SUPPORT PAGE

CANCELLATION TAKES ONLY A FEW SECONDS, PLEASE FOLLOW THE LINKS BELOW

CCBILL CLIENTS: CANCEL MEMBERSHIP
FORGOT PASSWORD / CHECK YOUR STATUS

PAYCOM CLIENTS: CANCEL MEMBERSHIP
FORGOT PASSWORD / CHECK YOUR STATUS

These options are valid for both Credit Card Memberships and Checking account membership, the two different options are right one under the other. For immediate cancellation, please use the links on the page, don't fill the form.

FOR ADDITIONAL LOGIN PROBLEMS, PLEASE CLICK HERE TO EMAIL TO TECHNICAL SUPPORT

PASSWORD PROBLEMS, AND SOLUTIONS:

- Before you report a non working password please be sure that you entered it correctly. The system is CASE SenSitiVe, so you have to enter your user/password as you entered them upon subscription, please check your receipt to ensure you're entering them correctly.

80% of the times, your browser is the one acting strangely. The fastest way to solve the problem is usually following the instructions below:

- Submit a blanks login, and then your login.

Clear your login box, when prompted. Simply erase the stored login, and submit an empty one. Once the system prompts you again, submit the correct login.

If this does not solve the problem, please read below, or write us.  

YOU NEED A BROWSER WITH 128 BIT ENCRYPTION IN ORDER TO SIGNUP. CCBILL WILL NOT ACCEPT ANY OLDER BROWSER WITH A LOWER ENCRYPTION. AS A RESULT YOU'LL GET ERRORS OR "PAGE NOT FOUND", WHEN YOU TRY TO SIGNUP. WE SUGGEST YOU TO UPGRADE YOUR BROWSER TO THE LATEST VERSION. THIS WILL ALSO ENSURE THE SECURITY OF YOUR TRANSACTIONS. YOU CAN FIND THE LATEST BROWSERS HERE (CLICK HERE).

- VERY IMPORTANT!!! - SET YOUR DISPLAY TO EITHER 24 OR 32 BITS. AT 16 BITS, OR LOWER, THE PHOTOS WILL LOOK REALLY BAD! TO CHANGE THE DISPLAY SETTINGS GO TO THE CONTROL PANEL, CHOOSE DISPLAY, CLICK ON SETTINGS AND SET THE VIDEOCARD TO 24 OR 32 BITS.

- INTERNET EXPLORER USERS / AOL USERS - A NEW FEATURE IMPLEMENTED IN IE, IS AN OPTION THAT WILL RESIZE THE PHOTOS TO FIT YOUR SCREEN. OUR HIGH RESOLUTION PHOTOS ARE SOMETIMES IN EXCESS OF 2000 PIXELS ON THE LARGEST SIDE. WHEN IE RESIZES THEM, THE RESULT IS MOST OF THE TIMES AN UGLY PHOTO, ALL FUZZY AND PIXELATED. TO DISABLE THIS "CLEVER" FUNCTION, GO TO INTERNET OPTIONS, ADVANCED TOOLBAR, MULTIMEDIA, AND THEN UNCHECK THE OPTION 'AUTOMATIC IMAGE RESIZING' - THIS IS YET ANOTHER MICROSOFT'S WAY TO TAKE CONTROL OF YOUR CHOICES!

IF YOU CANNOT VIEW THE MEMBER'S AREA, YOU MIGHT HAVE JAVA DISABLED. ENABLE IT. IF YOU STILL CANNOT VIEW OUR PAGES, PLEASE EMAIL US AT: support@met-art.com.

- Don't use proxy servers, anon. websites or software to surf, they bring up outdated content (up to weeks old pages!) and many times they create problems with usernames and passwords. To disable proxy servers click on INTERNET OPTIONS (control panel) / CONNECTIONS / LAN SETTINGS and there disable any checked feature. After doing so always restart the computer. If you're using Netscape you might also have to check NETSCAPE'S OPTIONS to disable the proxies. We recently upgraded the member's server so these changes could have affected your surfing if such features are enabled.

- Before you report a non working password please be sure that you entered it correctly. The system is CASE SenSitiVe, so you have to enter your user/password as you entered them upon subscription, please check your receipt to ensure you're entering them correctly.

- There's a major issue with Internet Explorer and it's automated password feature that may prevent you from entering the member's area. This mostly happens when you tried to enter the site with random usernames and passwords before signing up or when you've been on the site previously but with another username and password. The same problem might also show up with the latest Netscape Navigator (Ver. 6 and up). To ensure you get rid of the problem either switch to Netscape Navigator 4.7 (best choice), disable the automated password option (which is cause of many problems) or if you're using Internet Explorer 5.5 or later, which has a nasty new feature that logs you anonymously instead of prompting you for a username and password, follow this procedure to solve the problem: - Go into the control panel in Win95 / Win98 - Select Internet Options - Select the Security Tab - Select Internet - Select Custom Level - At the bottom of the option's list there's a choice between various types of logons, SELECT: PROMPT FOR USERNAME AND PASSWORD. - Switch to Netscape that is much better but be aware that VER. 6 has the same stupid feature, VER 4.7 is still the best and fastest browser around.

- Disable anonymizing softwares or do not come from anonymizing URLs. Disable programs such as: Norton Internet Security or ATGUARD privacy software, they will be considered hostile by the server's security which is now very tight due to the massive hacker's attacks that the site receives daily.

- If you tried to hack the site by entering random usernames and passwords your IP might be logged as abusive. In that case try back in a while or disconnect and reconnect so that your IP changes...and next time DO NOT try to hack the site, we're not responsible for abusive behaviors and most of the upscale websites have this kind of protection.

- Before attempting to login again also restart the computer. Should you still have problems entering the site please write us.

- IF YOU SIGNED UP TO A TRIAL MEMBERSHIP, OR A MONTHLY RECURRING OPTION, YOUR MEMBERSHIP WILL BE REBILLED, UNLESS CANCELLED. REPORT A PROBLEM WITH WEB PAGES

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